Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping option	Estimated delivery time	Price
Domestic (inside Kuwait)	1 to 3 business days	free

International Shipping

We offer international shipping to all GCC countries, please contact us to discuss price.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Prism kites kuwait is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive a notification either in email, sms or WhatsApp from us.

If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at support@prismkiteskw.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@prismkiteskw.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@prismkiteskw.com or on WhatsApp 97474120